Refund & Cancellation Policy

At Tik8, we strive to provide a seamless ticketing experience. This policy outlines the conditions under which refunds and cancellations are handled for tickets purchased through our platform.

Refunds may be issued under the following circumstances:

• Event cancelled: If an event is cancelled by the organizer, a full refund will be processed automatically to all ticket holders.
• Event rescheduled: If an event is rescheduled and you cannot attend the new date, you may request a refund by contacting our support team.
• Duplicate booking: If you were charged multiple times for the same booking due to a technical error, we will refund the duplicate charges.
• Booking not confirmed: If payment was deducted but your booking was not confirmed due to a system error, a refund will be initiated automatically.

• Tickets for events that have already taken place.
• Tickets where the buyer simply changed their mind or cannot attend.
• Convenience or platform fees, unless the event is cancelled.
• Free tickets or complimentary passes.

• Eligible refunds are processed via the original payment method (UPI, card, net banking, etc.).
• Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.
• You will receive an email confirmation once a refund has been initiated.
• For automated refunds (cancelled events, expired pending bookings), no action is required from your end.

If an event organizer cancels their event:

• All ticket holders will be notified via email.
• Full refunds will be processed automatically within 3–5 business days.
• Tik8 is not liable for any additional costs incurred by attendees (travel, accommodation, etc.) due to event cancellation.

• Pending bookings: Bookings not completed within 10 minutes are automatically expired and payments are refunded.
• Refund requests: Must be submitted within 7 days of the event cancellation or rescheduling announcement.
• Processing time: 5–7 business days from the date the refund is initiated.

For refund-related queries, reach out to our support team:

Email: support@tik8.in